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Keep things fun

Categories: Fundamentals

While our passion for excellence is real, remember the world has bigger problems than the daily challenges that make up our work. Stuff happens. Keep perspective. Don’t take things personally or take yourself too seriously. Laugh every day.

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Look ahead and anticipate

Categories: Fundamentals

See the future. Solve problems before they happen by anticipating future issues, planning for contingencies, and addressing them in advance. Work with appropriate lead times. Preventing issues is always better than fixing them.

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Go the extra mile

Categories: Fundamentals

Be willing to do whatever it takes to accomplish the job . . . plus a little bit more. Whether it’s starting early, staying late, or doing something that’s not in your job description, no job or task is beneath us. It’s the extra mile that separates the ordinary from the extraordinary.

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Work smart

Categories: Fundamentals

Be organized and plan your work for maximum efficiency. Have all the tools necessary before starting your work. Be thoughtful about your schedule, and have a game plan for your calls, your tasks, and your workday. Know the priorities and work on them first.

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Ride for the brand

Categories: Fundamentals

We’re all responsible for, and benefit from, the Star Industries image and reputation. Consider how your actions affect our collective reputation, and be a proud ambassador for the company. Represent the Star brand with pride and honor. Protect the brand and our legacy.

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Take pride in our appearance

Categories: Fundamentals

The appearance of our facility makes a strong statement about the pride we take in our performance. Make sure your work space is neat and orderly as this is a matter of safety as well. Your personal appearance also makes a strong statement about the quality of your work. Dress neatly and appropriately for the […]

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Pay attention to the details

Categories: Fundamentals

Missing just one detail can have an enormous impact on a job. Be a fanatic about accuracy and precision. The goal is to get things right, not simply to get them done. Double-check your work. Get the details right the first time.

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Assume positive intent

Categories: Fundamentals

Work from the assumption that people are good, fair, and honest, and the intent behind their actions is positive. Set aside your own judgments and preconceived notions. Give people the benefit of the doubt.