Speak honestly and respectfully in a way that helps to make progress. Say what you mean, and don’t be afraid …(read more) “Speak straight”
Fundamentals
Listening is more than simply “not speaking.” Give others your undivided attention. Be present and engaged. Minimize the distractions and …(read more) “Listen Generously”
Create clarity and avoid misunderstandings by discussing expectations upfront. Set expectations for others and ask when you’re not clear on …(read more) “Get clear on expectations”
Do what you say you’re going to do, when you say you’re going to do it. If you hit a …(read more) “Honor commitments”
What got us here is not the same as what will get us to the next level. Get outside your …(read more) “Embrace change”
Take pride in the quality of everything you touch and everything you do. Good is not good enough. Always ask …(read more) “Make quality personal”
Demonstrate a relentless solution focus, rather than pointing fingers or dwelling on problems. Identify lessons learned and use those lessons …(read more) “Practice blameless problem-solving”
It’s not about you. Don’t let your own ego or personal agenda get in the way of doing what’s best …(read more) “Think team first”
Demonstrate an unwavering commitment to doing the right thing in every action you take and in every decision you make, …(read more) “Do the right thing, always”
Know and practice the safety procedures for your job. Watch out for the safety of your teammates as well, for …(read more) “Be a fanatic about safety”